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Importance of Marketing services
1. Importance of relationships - Product is something you can make along with products services are higher because they make relationship with customers . It adds value to the product . If service is good then only considered good.
2. Customer retention - Retaining customer sis even more important , think about customers , we change our brands on the basis of services and products , considering different personalities of customers . Feedback and requirements of customer. If you see whatever product you buy , there is feedback option. Retaining customers has became the biggest challenge for any brand .While you are buying product , there is service , where customer has to decide whether they will come back or not. Example - the moment you order , they say product will take time and that is how service is provided because you know they will keep you as priority.
3. Multiple touchpoints - Touchpoints work together in consumer mind . There are lot of brands where customer feedback is reflected . The brand will emphasise to see the website to check the feedback of customer.
4. Services proliferate - Consumers have many service options to choose from . The product is tangible . They offer customer needs . They build relationships by speaking in their regional language.
5. Feedback improves servicing - Just selling a product is not only good an then giving value added services is really important .
6. Technology impact - Technology having major impact . Decathlon Brand - you go there and bill yourself , so technology even plays a greater role.
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