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Classification of Services
1. Classification based on ultimate users of services -
a. Services to final consumer . Example - recreation and entertainment services.
b. Services to business firms - advertising marketing . It is with regards to value addition .Kind of services to organisation in the form of consultancy like CA , legal services etc .
2. Classification based on the degree of intangibility of services -
a. Low intangible content service or high tangible services - Example fast food services , vending services. There is element of product involved in it.
b. High intangible content services - Highly intangible . example - consulting , baby sit .This is purely intangible.
3. Classification based on service options -
a. Primarily people based services - Services provided by people directly to people like restaurants , insurance etc.
b. Primarily equipment - Low contact with people , highly equipment based . Example - Machine services , banks , cinema etc .
4. Classification based on Specialisation -
a. Professional services - Services rendered by skilled professional . example - CA , legal services etc .
b. Non professional services - Provided by non professional people . Example - Babysitting , domestic help etc.
5. Classification based on Profit - Orientation -
a. Profit oriented services - refers to services rendered primarily with profit motive , Example - hotel , airline services etc.
b. Non profit oriented - like government school , services of cultural organisation etc . Without any profit orientation or profit motive .
6. Classification based on the fact whether they are primarily directed at public at large or primarily directed by individuals.
a. Public services - Directed to public at large. Example - insurance , municipal services etc .
b. Private services - refer to services which are primarily directed at individuals. example services , medical services etc.
7. Classification on the basis of the extent of contact between the service provider and the consumer -
a. High contact services - refers to services in which the consumers or users have to spend more time with service providers to acquire the services . ex- medical services , personal care services etc ,
b. Low contact services - refer to services in which the consumers or users have to spend less time with services . ex - hospitality , theatre etc.
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